Supportive Services for Veteran Families

Taking Care of Veterans and Their Families


Helping at-risk Veterans and their Families in the Lubbock and West Texas area with financial and housing help so that they can rest easy at night.

VetStar’s Commitment to Veterans

About the SSVF Program

Supportive Services for Veteran Families (SSVF) is a Department of Veterans Affairs (VA) funded, VetStar delivered program that provides emergency, temporary assistance for very low-income veterans and their families. This assistance can come in a variety of forms, including financial and housing resources. The goal of the program is to promote housing stability for veteran families. SSVF primarily focuses on rapidly housing and rehousing veteran families who are homeless or at risk of becoming homeless.


Homeless or at-risk veterans face concerns related to poverty. While on the decline, more than 1 in 10 American families are in poverty, and for most, a crisis like loss of income or sudden illness can lead to loss of shelter. SSVF works with community partners to locate supportive resources that meet veteran family needs and quickly re-establishes their permanent housing in the Lubbock and Amarillo communities. Single veterans and families with a veteran head of household may qualify for SSVF.


This program was created as a public health intervention to the rising crises of veteran homelessness and impoverishment in the United States. SSVF addresses and mitigates these pressing issues by establishing federal-local, public-private partnerships in communities across the country. Partnerships between the VA and agencies like Starcare’s VetStar allow for more focused distribution of care and funds in individual communities. Starcare provides speciality services to emopower veterans to continue living in the ocmmunities they served.

Applicants to the SSVF Program can fall into one of three categories:


Applicant Eligibility Category One

Residing in permanent housing and at risk of becoming literally homeless without SSVF assistance.


Applicant Eligibility Category Two

Homeless, and at risk to remain so without SSVF assistance and scheduled to become a resident of permanent housing within 90 days pending the location or development of housing suitable for permanent housing.


Applicant Eligibility Category Three

Homeless after exiting permanent housing within the previous 90 days to seek other housing that is responsive to the very low-income veteran family’s needs and preferences.

This policy focuses on supporting veteran families into situations where they can obtain and retain housing without barriers and obstacles.

Eligibility for the Program

Veteran Status

The applicant for the program must be either a veteran or a member of a veteran family in which the head of household is a veteran.

Housing Status

The applicant must be either occupying permanent housing and at risk of becoming homeless, is homeless and at risk of remaining homeless, has recently become homeless, or is homeless but has prospects for housing within ninety days.

Income Status

The applicant must be classified as a very low-income household, where the household income does not exceed fifty percent of area median income.

Next Steps

If you believe that you are eligible for the SSVF program, we want to hear from you. Our goal is to ensure that every veteran family has adequate shelter. After determining eligibility by establishment of preliminary conditions, qualifying applicants can proceed with the enrollment process. We will verify participant veteran, income, and household statuses. Veteran status, low-income status, and household occupying status will be verified to confirm the veteran family can participate in the SSVF Program. While participating in the program, the head of household must stay in regularly scheduled contact with SSVF staff members.

Please Provide One of the Following Documents to Be Considered for Eligibility

  • DD Form 214 Certificate of Release Discharge from Active Duty
  • NA Form 13038
  • SQUARES Printout (By Request Only)
  • VA Hospital Inquiry System (HINQS)
  • VA Photo Identity Card
  • VA Veterans Choice Card
  • VBA awarded letter of service-connected disability payment or non-service-connected pension
  • Veteran Health Administration Identity Card
  • Veterans Benefits Administration Statement of Service
  • VISTA printout from VHA healthcare provider

Click Here to See More Information on Income Eligibility

Contact for More Information

Phone: (806) 470-9317
Address: 3804 I-27, Lubbock, TX 79412
Social Media: @vetstarlubbock